Frequently Asked Questions
Your guide to style, service, and seamless shopping at The Keystone.
How long does shipping take?
Standard domestic orders usually arrive within 3-5 business days. International shipping varies by location but typically takes 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials ethically sourced?
Yes, sustainability is at our core. We partner with certified manufacturers who prioritize fair labor practices and utilize eco-friendly fabrics whenever possible.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer buy now, pay later options through Klarna and Afterpay.